When off-campus, the preferred method for connecting to the WPI VPN is through the Pulse Secure Client. After you have installed and launched Pulse Secure, you can add a new connection profile by following these steps: Click on the plus sign next to the Connect label; Select UAC or SSL-VPN for the Type; Type Default VPN for the Name. Installing Pulse Secure on Mac OS 10.13 or 10.14. Download the Pulse Secure Desktop client for Mac OS X. Click on the file to extract the installer. Double click on the pkg file to initiate the install process. Once the installer begins, click Continue. Click Install to begin the installation.
The FAU VPN service allows approved faculty and staff to access certain secure on-campus resources. The VPN supports Windows 8.1 and 10 (64bit), Mac OSX 10.13 and later, Android 7.0 or later, and Apple iOS 12 or later. If you would like to request VPN access, please open a service request at the FAU Help Desk http://helpdesk.fau.edu or call 561-297-3999.
Accessing the VPN network
Once your VPN access has been approved, please download & install the VPN Client Software installation file that is appropriate for your operating system. When setting up the URL to connect to in the Pulse Secure client, use the following URLhttps://vpn.fau.edu or see the instructions below for the 'Pulse Secure' mobile access.
**NOTE** You must have two-factor authentication enabled to use our VPN services. See Information below.
Desktop and Laptop Clients
Windows (Including Surface Pro Tablets)
Only 64-bit versions of Windows 8.1 and Windows 10 are supported.
Install the Pulse Secure windows client software if you are running Windows and then follow these instructions: Pulse Secure Windows Instructions
Macintosh
Only macOS 10.14 and later is supported. If you are running an older version of macOS, you will need to upgrade it before installing the VPN client software.
Install the Pulse Secure macOS client software if you are running macOS then follow these instructions: Pulse Secure Mac Instructions
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Mobile Clients - Tablets and Phones
iOS (iPhone / iPad)
Only Apple iOS 12 or later is supported.
**NOTE** if you have the old Junos Pulse IOS Mobile client installed, please uninstall that client before installing the 'Pulse Secure' client.
- Install the 'Pulse Secure' Apple IOS Client from the Apple App Store.
- Add a VPN connection & enter https://vpn.fau.edu as the Server Address
- Click Connect & enter your FAUNet ID and password when prompted.
- Select your preferred method of two-factor authentication when the Duo prompt appears.
Android (Android Tablets and Phones)
Only Android 7.0 or later is supported.
**NOTE** if you have the old Junos Pulse Android client installed, please uninstall that client before installing the 'Pulse Secure' client.
- Install the 'Pulse Secure' Android Client from Google Play Store application on your device.
- Add a VPN connection & enter https://vpn.fau.edu as the Server Address
- Click Connect & enter your FAUNet ID and password when prompted.
- Select your preferred method of two-factor authentication when the Duo prompt appears.
Two-factor Authentication
Windows and Macintosh VPN clients provide access to sensitive services that the iOS and Android clients do not. For this reason, the Windows and Macintosh VPN clients will prompt a user for a secondary password.
When using the Windows or Macintosh VPN client, you will be prompted for a second login after entering your FAU NetID username and password and trying to connect to the VPN like normal. Enter one of the following into the secondary password field depending on the options you selected when enrolling for Duo two-factor:
- Enter push into the secondary password field and press enter to push an authentication request to your phone or tablet if you are using the smartphone application.
- Enter sms into the secondary password field to have a code sent to you via text message. (You will enter the code once the dialog prompts you again.)
- Enter phone into the secondary password field to receive a phone call to confirm the authentication request.
Alternatively, if you have key FOB, you can enter the code into the secondary password field.
More information on this process including sample screenshots can be found at the following site: https://guide.duo.com/pulse
If you still need to enroll in two-factor authentication, please visit: https://www.fau.edu/oit/accounts/mfa.php
If you still need to enroll in two-factor authentication, please visit: https://www.fau.edu/oit/accounts/mfa.php
Backup / Disaster Recovery VPN
A backup VPN is located at the Northwest Regional Datacenter (NWRDC). This VPN has the same access as the main VPN detailed above, but may be used whenever the main VPN is not available or in a disaster recovery situation. To utilize the backup VPN, add a second connection to your Pulse Secure client using the instructions above but substitute
https://vpnnw.fau.edu
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as the connection URL. Please note that this backup VPN connection is slower than the main VPN connection so it should only be used when the main VPN is unavailable.
Note: VPN client upgrades are installed automatically from the server as needed after the initial client installation. These are necessary to keep the client software up to date.
Overview
Virtual Private Networking (VPN) software creates a secure, encrypted connection between your off-campus computer and the campus network. Affiliates of InCHIP can use VPN software to connect securely to the campus network from off-campus. This software, called Junos Pulse, must be downloaded to your computer, installed and configured. To connect using the full VPN client, download it below, install and configure it as directed.
1. Download Client
Apple OS X: Junos Pulse Client 5.0
2. Install Client
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- Double click on the download and then the package icon
- Click “Continue”
- Click “Install”
- You will be prompted for user credentials. This would be the user name and password with the ability to install software on this Mac. If you are unsure please contact InCHIP IT
- Click “Close”
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3. Configure Client
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- Click on the Junos icon on the title bar and then click “Open Junos Pulse”
- Click on the “+” symbol at the bottom of the window
- Enter in the values shown below and click “Add”
- Close the window.
- Click on the Junos Client icon on the title bar and mouse over “CHIP VPN” and select “Connect”
- You will be prompted to enter your InCHIP ID [usually First Initial, Last Name] and password. To save this step in the future you may select “Save Settings”. To have increased security, do not check “Save settings” and you will be prompted each time you connect.
- To disconnect from the VPN, click on the Junos Client icon on the title bar and mouse over “CHIP VPN” and select “Disconnect”